Q&A | RETOUR KYOTO

What is the maximum number of people can each guest room accommodate?

【Glamping Villa】can accommodate up to 5 people,
【Log cabin-style lodge】can accommodate up to 4 people.
How many beds are provided?

【Glamping Villa】: 2 semi-double beds, 2 single size beds, 1 single sofa bed,
【Log cabin-style lodge】: 2 semi-double beds, 2 single size beds.

Futon mattresses on tatami mats will be provided for one person in excess of the capacity.
What are the check-in and check-out times?

Check-in time is from 15:00 to 18:00.
Check-out time is by 11:00 the next day for guest staying at glamping villas and by 10:00 the next day for guest staying at lodges.
Is there a cancellation fee?

We charge 50% of the total amount for cancellation by 30 days before your scheduled arrival and 100% of the total amount by 7 days before your scheduled arrival.
What payment methods are available?

We accept cash and credit cards.

What amenities are available?

Toothbrushes, cotton pads, cotton swabs, hairbrushes, razors, body towels, shower caps, cleansing oil, and nightwear (shirt gowns) are available.
We do not have bedclothes for children, so please bring your own.
What facilities are available?

【Glamping Villa】.
refrigerator, air conditioner, hot plate, electric kettle, wireless speakers, fire pit, charcoal, firewood, projector
【Log cabin-style lodge】
refrigerator, air conditioner, hot plate, electric kettle, wireless speaker, fire pit, charcoal, firewood, TV set
What kitchen facilities are available?

Cutlery, cups, knives, cutting board, charcoal BBQ grill, tongs, sponge, dish detergent, hand soap, alcohol disinfectant, kitchen paper
We have prepared such as.

For those who wish, we can rent frying pans, pots, and portable IH cooking heaters (1 mouth) free of charge.
Please inquire at the front desk.
Is there a parking lot?

Free parking space for up to 2 cars per guest room is provided.
(If you are coming with more than 3 cars, please consult with us in advance)

Can I bring my own food?

Yes, you can. You can use the kitchen, living room, and dining area of each room to enjoy the original BBQ by bringing in your favorite ingredients.
Can I bring my own BBQ stove?

We are sorry that it is not allowed to bring in any fire equipment. Please use the charcoal BBQ grills(approximately 2 kg of charcoal, free of charge)provided.

Can I set off fireworks?

【Only hand-held fireworks are allowed】 in the facility.
Fireworks are prohibited to be launched or shot off.
Are there any convenience stores or supermarkets nearby?

There is a roadside station, a supermarket, and a convenience store (open: 6:00-25:00) within a 20-minute drive.

Frequently Asked Questions